Satisfaction is our main goals. If you are not happy with your purchase we will change it within 30 days of invoice date.
- Request for returning an item must be submitted within 30 days of the invoice date.
- Upon receiving your email request for a Return or Exchange, a Customer Service Representative will email you return instructions with the address on where you need to ship your item back to.
- Except in the case of a manufacturer’s defect, return shipping charges are not refundable and initial shipping fees are not refundable.
- All return items must be in “re-sellable condition” ** to qualify for a return or exchange.
- Once we receive your returned item, it will be examined to determine if it is in re-sellable condition. Please allow up to 7 business days for inspection and processing of the returned item.
- If the item is re-sellable, a refund will be issued to you (minus the original shipping fees) within 30 days of receiving your returned item.
- If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, at your request.
** Note about “re-sellable condition”: Items must be clean, undamaged and returned in the original packaging. Items displaying excessive wear are not eligible for a refund.